Shipping Information 2017-10-13T15:32:58+00:00

We do not ship to PO boxes

Domestic shipping (within Australia)

Packages are generally dispatched within 3 days after receipt of payment.

Depending on your location, “Overnight” can be delayed, especially in rural areas. All packages have tracking and warranty to the value of AUD$300.00. Any lost or damaged packages are replaced at our cost (up to the value of AUD$300). If you are purchasing more than AUD$300 value, please contact us for additional warranty options (extra warranty charges apply if you wish to protect the full value of your shipment over AUD$300). It is the responsibility of the buyer to contact us for extra warranty options. Shipping to PO BOXES is NOT possible.

International shipping

Packages are generally dispatched within 3 days after receipt of payment.

Orders are shipped using various carriers. Most packages are shipped using DHL, TNT or Parcel Express (UK).

Tracking and warranty

All packages have tracking and warranty to the value of AUD$300.00. Any lost or damaged packages are replaced at our cost (up to the value of AUD$300). If you are purchasing more than AUD$300 value, please contact us for additional warranty options (extra warranty charges apply if you wish to protect the full value of your shipment over AUD$300). It is the responsibility of the buyer to contact us for extra warranty options.

Non-common locations

Some locations such as islands and remote areas will incur additional costs for shipping. Our shipping costs match most locations, however some may cost double or more what we are are charging you. If this occurs, we will contact you to get approval to charge the extra cost of shipping. This occurs only if you are in a remote area. We will give you the option of a refund for your purchase or payment of the difference.

Please note that we don’t make any mark-up or profit from the shipping fees. We only charge the cost of the shipping (sometimes less).

Incorrect or inaccurate addresses

If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, we reserve the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.

Most courier companies charges additional fees for subsequent delivery attempts (i.e. the delivery person knocked on your door and you weren’t there). We reserve the right to charge you for the additional courier charges should they occur.

Free shipping vouchers

Free vouchers for shipping within Australia are issued at the discretion of Prompt-it® management.

Damaged shipments

Special care is taken to protect fragile objects. Boxes are specially designed and your items are well-protected. If possible, check the contents of the package before the delivery person leaves (so they can mark the package as “damaged”). In any case, do not refuse the package as it will be returned to us. In the unlikely event of damaged content (e.g. broken/cracked glass), we will need you to email us photographs of the packaging box and its contents.

If the package looks like it has been mishandled (box/carton perforated or squashed or ripped), please take photographs of the unopened box as well. You must notify us of any damage within 12 hours of receipt of the goods, so we can process a warranty claim with the courier company within their time frame limits. Please include the photos in your correspondence.

Backordered items will be shipped to us from our supplier before being shipped to you. Shipping to some destinations may be subject to additional verification. We will email you if your order will be delayed.

Other shipping information

Shipping fees include handling, packing as well as freight costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment, and destination. We are not responsible for, nor can we offer, any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels. We will ship to your shipping address.