Shipments and returns

Shipment to PO Boxes is NOT possible.

Within Australia

With TNT Australia Express (Overnight First Class or Road Express):
Packages are generally dispatched within 3 days after receipt of payment.
Depending on your location, "Overnight" can be delayed, especially in rural areas. All packages with TNT have tracking and warranty to the value of AUD$300.00. Any lost or damaged packages are replaced at our cost (up to the value of AUD$300). If you are purchasing more than AUD$300 value, please contact us for additional warranty options (extra warranty charges apply if you wish to protect the full value of your shipment over AUD$300).

It is the responsibility of the buyer to contact us for extra warranty options.

With Australia Post Regular (WARNING shipment at your own risk):
Packages are dispatched within 5 to 7 days after receipt of payment.
Australia Post Regular is available for Australia wide package delivery. This option is more affordable however DOES NOT include warranty or tracking. The package is sent at your own risk. There is no replacement or refund if your package is lost or damaged. No exceptions!
Packages are thoroughly checked before leaving our warehouse and are in perfect condition.

Free Shipping Vouchers within Australia
Any free shipping vouchers automatically use the Australia Post Regular option (regardless of the option you select in the check out procedure). Please read the Australia Post packages information (above paragraph) carefully before using a Free Shipping Voucher.

Outside Australia (US/Europe/Asia)

With TNT Express International:
Packages are generally dispatched within 3 days after receipt of payment.
Orders are shipped using TNT Express International. All packages with TNT have tracking and warranty to the value of AUD$300.00. Any lost or damaged packages are replaced at our cost (up to the value of AUD$300). If you are purchasing more than AUD$300 value, please contact us for additional warranty options (extra warranty charges apply if you wish to protect the full value of your shipment over AUD$300).

It is the responsibility of the buyer to contact us for extra warranty options.

Other Information

Shipping fees include handling, packing (and warranty if shipped with TNT) as well as freight costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment, and destination. We are not responsible for, nor can we offer, any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels.

We will ship to your shipping address.

Damaged shipment information:

Special care is taken to protect fragile objects. Boxes are specially designed and your items are well-protected.

Remember: Packages shipped with Australia Post are done at your own risk! The following applies for TNT Express shipments only.

 If possible, check the contents of the package before the delivery person leaves (so they can mark the package as "damaged"). In any case, do not refuse the package as it will be returned to us.

In the unlikely event of damaged content (e.g. broken/cracked glass), we will need you to email us photographs of the packaging box and its contents.

If the package looks like it has been mishandled (box/carton perforated or squashed or ripped), please take photographs of the unopened box as well.

You must notify us of any damage within 12 hours of receipt of the goods, so we can process a warranty claim with TNT Express within their time frame limits. Please include the photos in your correspondence.

"Back-Order" items will be shipped to us from our supplier before being shipped to you.

Shipping to some destinations may be subject to additional verification. We will email you if your order will be delayed.

Incorrect or inaccurate address

If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, we reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.

TNT charges additional fees for subsequent delivery attempts (ie the delivery person knocked on your door and you weren't there). We reserve the right to charge you for the additional courier charges should they occur.

Refund policy

We will refund if the product you purchased if it:

• doesn't work
• breaks down or develops a serious fault soon after you buy it
• is not right for the job it's meant to do
• is different from the description you were given
• is different to the sample you were shown.

If any of these things happen to the product we will give your money back if you return it with the receipt (invoice). Alternatively you may agree to exchange the product or have it fixed.

 

We will NOT refund if you:

• change your mind about a product (eg. if you don't like the colour or it isn't the right size)
• knew, or should have known about a fault before you bought it
• don't have proof that you bought it (eg. a receipt)
• broke or damaged the product by being careless or not following the instructions.